Frequent Questions

Our products are sent to any point in Peninsular Spain, the Balearic Islands, the Canary Islands and Ceuta and Melilla. We also ship to countries of the European Union and the European Economic Area, as well as Switzerland, Andorra and Great Britain. If you want to ship to a country outside of the list, please contact us.

Once we register your order, it will be delivered in approximately 48 -72 hours anywhere in the Peninsula and the Balearic Islands. If the shipment is made outside of Spain, the delivery time is approximately 1 week.

Shipping costs are free for orders over € 100 to any address in Peninsular Spain. For purchases lower than this amount, you can check the rates. https://www.farcedo.com/transporte.html The free delivery of our orders in the Canary Islands, Ceuta and Melilla, will be made from an amount of € 500. In the Balearic Islands, shipping will be free from € 300. Shipments to the Canary Islands, Ceuta and Melilla are subject to local customs procedures, whose charges must be assumed by the customer. As well as shipments to Switzerland, Andorra and the United Kingdom.

Yes, all prices include VAT and we will send you an invoice for your order.

Placing your order through our website is very simple and you don't need to open an account. In the products section you will find everything you are looking for. Acquire any product through the purchase button and they will go directly to the shopping cart. Once you have chosen the products, you must review them in the icon in the form of "Shopping bag" located in the upper right corner and you can proceed to payment through the "Payment processing" button. On the next screen you must enter your billing information -usually it is the address where the bank sends the summaries of purchases made with a card- and select the option to send the order to the same address or indicate another address if applicable. If your shipment is a gift, by selecting "For gift" you can include a message with your order. Next, choose the payment method; by credit card through our website or by bank transfer. On your right you will see the order summary. Once you have filled in all the information, by clicking on "Complete purchase" you will process your order instantly. Later, you will receive an email with the assigned order number and the summary of your purchase in the email you provided in "Billing information". You can check the status of your order through the "Tracking" tab where you will access with your order number and the email you have provided when placing your order. Once the order leaves the factory, you will also receive an email with the corresponding information.

You can view the status of your order on our website. Select "Tracking" at the bottom of the page and access your order number and email address to see if your order is being processed or has been shipped. You can also print and view previous orders and invoices. You can also access "Tracking" to ask us to process your invoice. If you have any questions, you can call us at 924 533 109 and we will inform you of the status of your order.

As soon as you confirm your order, we begin to prepare it immediately. However, 24 hours later, as long as the order has not left the factory, it is not a ham or shoulder with a 'knife cut' service, you will have the possibility of canceling or modifying it; If we have already started to prepare an order with a personalized service such as the 'knife cutting' service, you understand that we cannot cancel it. To do this, contact us through (+34) 924 533 109 or by email: info@farcedo.com

Customers who purchase a product in the online store tienda.farcedo.com may inform FARCEDO of their desire to return within a maximum period of 5 calendar days from receipt of their order as long as the product is not in good condition. If the product is in good condition, returns or claims are not allowed. The return of the product may be requested by phone or by email.

To formalize this request, the client must send an email to info@farcedo.com stating the reasons why they want to make a return and must send photographs of the merchandise, in which it is clearly appreciated that the product is not in perfect state. The client will have a maximum of 5 business days to carry out this process, after this period of time the claim will be understood as rejected. Before returning the product, the customer must ensure that it is properly protected and sealed so that it does not suffer damage during transport. In the event that the product is open or is not in its original packaging, the return conditions are detailed in the GUARANTEE section of these conditions of use when the products are received by the company, and after checking the status of the The same, the amount corresponding to the returned products will be reimbursed following the payment method that the customer used for their initial purchase. FARCEDO has 14 calendar days from receipt of the returned product to proceed with the refund of the return. FARCEDO will be responsible for all shipping and return costs that may arise.